Refunds
Refunds depend on how you paid. Under our Terms of Service, refunds for payments in Korea follow Articles 16-3 and 16-5, and refunds for payments outside Korea follow Article 16-4. See Payment methods for which kind of payment applies to you.
Payments in Korea (KRW)
Refunds for payments in Korea follow Article 16-3 (Refund Policy) and Article 16-5 (Right of Withdrawal) of the Terms of Service.
Right of withdrawal
You can withdraw your purchase within 7 days of the payment date or the date the service became available, whichever is later. A refund within this period is made in full, with no deduction.
Withdrawal can be limited in some cases, such as when the provision of copyable digital content has started. This limit applies only if Murfy clearly told you about it, for example on the payment screen, and you agreed (for example, to start using the service right away). Without that notice and agreement, you can still withdraw.
Refunds after the withdrawal period
A refund is available within 14 days of the payment date. The amount is calculated as follows.
| Billing | How the refund is calculated |
|---|---|
| Monthly | Payment amount × 0.8 ÷ 30 × remaining days. 20% is deducted, and 30 is a fixed value |
| Yearly | Yearly payment amount ÷ 12 × number of months you haven't used. A month in which you used the service for even one day is excluded |
If you receive a partial refund, you can request a refund for the remaining amount, but only within 1 year of the original payment date.
How to request a refund
Send an email to Murfy support (admin@murfy.ai) from the email address associated with your Murfy account. Include the reason for the refund and your payment information.
Payments outside Korea (USD, Paddle)
Payments made outside Korea are processed by Paddle as the Merchant of Record. Article 16-3 does not apply to them, so refunds follow the Paddle Buyer Terms and the consumer protection laws of the country where you paid. For example, in the EU and the UK you generally have a 14-day right of withdrawal, which may not apply once you have agreed to start using digital content immediately.
If you live in Korea, you are protected by Korean mandatory consumer protection laws, such as the Act on Consumer Protection in Electronic Commerce, regardless of how you pay.
How to request a refund
- Email the Murfy support team (admin@murfy.ai) from the email address linked to your Murfy account, or contact Paddle directly.
- Approved refunds are returned to your original payment method through Paddle. Processing time depends on Paddle and your card issuer.
I was on the Pro plan and switched to the Enterprise plan
This applies to both kinds of payment.
- People on the Pro plan can join an institution too. When you join, your Pro subscription is cancelled right away and refunded.
- Before you join, a confirmation window lists three things, one line each: the cancellation, the refund, and that the institution plan is applied.
- Once you have joined, the Murfy operations team is notified that a refund is due, and the team processes the refund.
- When you join, your credits start over based on the institution.
If you have any further questions, please don't hesitate to contact the Murfy support team. We'll get back to you as quickly as possible.